HOLIDAY DELIVERY
|
Please note that our facilities will be closed on the following
dates. Orders placed on these dates will not be processed until the date
indicated below.
| Dates closed |
If Ordered on this date, order will be processed on: |
| Thursday, 11/27 |
Monday, 12/01 |
| Friday, 11/28 |
Monday, 12/01 |
| Thursday, 12/25 |
Monday, 12/29 |
| Friday, 12/26 |
Monday, 12/29 |
| Thursday, 1/01 |
Monday, 1/05 |
| Friday, 1/02 |
Monday, 1/05 |
Buying a Gift?
If the item is in stock and ordered by the dates below, we’ll make
sure it gets to you in time to wrap and give!
For delivery on or before 12/24:
| Delivery Type |
Order by |
| Ground |
Monday, 12/15 |
| 2-Day Air |
Thursday, 12/18 |
| Overnight |
Friday, 12/19 |
* Note: Ground shipments are delivered Tuesday-Saturday, and 2-Day and Overnight shipments are delivered Monday-Friday.
|
Shipping Methods and Charges
Shipments within the Continental United States:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| FedEx Home Delivery |
$5.95 for one item
$2.95 each Additional |
Should arrive within 7 to 10 business days of order (Tue-Sat delivery) * |
| FedEx Two-Day Delivery |
| Amount of Order |
Each Item |
| Up to $50.00 |
$10.00 |
| $50.01 - $75.00 |
$13.00 |
| $75.01 - $150.00 |
$17.00 |
| Over $150.00 |
$18.00 |
|
Should arrive within 2 to 4 business days of order(Mon-Fri delivery) * |
| FedEx Overnight Delivery |
| Amount of Order |
Each Item |
| Up to $50.00 |
$25.00 |
| Over $50.00 |
$30.00 |
|
Should arrive within 1 to 3 business days of order (Mon-Fri delivery) * |
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.
Shipments to Alaska and Hawaii:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| FedEx Two-Day Delivery (only method available) |
$17.00 per item |
Should arrive within 2 to 4 business days of order (Mon-Fri delivery) * Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule
|
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.
Shipping to United States' Military Post Offices:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| USPS Delivery (only method available) |
$5.95 for one item
$2.95 each Additional |
Should arrive within 10 to 20 business days of order * Important: Certain locations may require additional time in transit depending upon your delivery schedule |
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.
Orders are packed only on regular business days. Regular business days include Monday through Friday with the exception of the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
- Day after Christmas Day
- New Year's Day
- Day after New Year's Day
Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and overnight.
Shipping Restrictions
MERRELL.COM ships to military post offices, using USPS only. Expedited shipping is not available for military post office addresses. We are currently unable to ship to P.O. box addresses.
Methods of Payment
We currently accept the following credit cards: Visa, Mastercard, American Express, Discover. Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders.
Order by Phone
Would you like to place an order, but rather not buy online? Please browse MERRELL.COM, choose your boots or shoes, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-800-288-3124 Monday through Friday, between 8 a.m. and 4:30 p.m. Eastern Time.
Tracking Your Order
Once you place an order, we will send you an email with an order confirmation number. You can track the status of your order with this number on our website by going to “Track Your Order” on the homepage of MERRELL.COM.
Once your order has been shipped, we will send you another email with a tracking number. The link in your email will take you to the shipping company website to track your order. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.
Canceling or Changing Your Order
We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it immediately goes into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 30 days of the time of purchase.
International Ordering
At this time, we only ship to the 50 United States. For information regarding our international partners, please call 1-800-288-3124.